Refund policy

Returns

Last updated: October 25, 2026

Each Crochic product is handmade to order. For this reason, orders cannot be cancelled once placed, and we do not accept returns for change of mind or preference.

If your order arrives faulty, damaged, or with another issue, please contact us as soon as possible. We’ll review the issue and discuss the available return or resolution options with you. Please include your order details and photos, if relevant.

Contact us before sending an item back. We’ll provide instructions if a return is accepted. Your rights under applicable consumer protection laws are not affected by this policy.

Refunds

If a return is accepted, we’ll inspect the item and notify you whether your refund has been approved. Approved refunds will be issued to your original payment method unless otherwise stated. Your bank or payment provider may need additional time to process the refund.

Contact

To report a faulty, damaged, or incorrect item, or to ask about a return, email us at crochic.eg@outlook.com⁠ or message us on Instagram at @crochic.eg⁠.